Product(s) that is/are found to be damaged during delivery will be refunded.

If you are not satisfied with your purchase, you may return the Product to us within five (5) days of receipt. The Product shall be un-used, Product tags not tampered and must be in the original brand packaging (if applicable). 

All items must be received by us prior to the eligibility for a refund or replacement. You shall ensure that the Product is sent to us in the same condition as it was when received by you and is packaged properly. 

If you are unsure of the eligibility of returns of your product, please contact our team at order.roseberry@gmail.com

TERMS & CONDITIONS FOR RETURN & EXCHANGE

• Defective item(s) can only be exchanged within 5 working days upon receiving.
• Defective item (s) must be returned to us UNUSED AND UNWASHED.
• Defective item(s) must be returned in their original selling condition including the original product packaging and labels

RETURN & EXCHANGE PROCESS

Customers are required to email us at order.roseberry@gmail.com beforehand before proceeding with return shipment. Please take note that our Working Hours are from 9am-5pm EXCEPT for Saturdays, Sundays & Public Holidays. Emails received beyond stated hours will be replied on the next working day.

Email us your Order ID as your Subject followed with Defective/Wrong/Lost

            e.g #1234 Defective

SHIPPING 

Please take note that we are will not be responsible for any loss or damaged of the product(s) caused during the shipment, until the product(s) is delivered to us.

The product(s) will be examined upon receiving it/them and we will update you on the status whether to proceed with the refund or replace accordingly.

In the event the returned product is found not to be damaged as reported, we may at our discretion, decide that product(s) will NOT be replaced or refunded, and/or we may require you to pay all the reasonable costs involved.

In the event returned product does not fulfill the Terms & Conditions required above, we may at our discretion decide that item(s) will NOT be replaced or refunded, and/or we may require you to pay all the reasonable costs involved.